Cognigy vs Parloa
as AI assistants see them, week of 2026-09-21
Cognigy and Parloa both barely register with AI assistants right now. Cognigy scores 2 out of 100 overall, named in just 3 of 60 answers, while Parloa scores 3 out of 100, named in 4 of 60 answers. Head to head, the two tie in 19 of 20 questions, with Parloa edging ahead in the remaining one. Both show up occasionally for WhatsApp or social messaging support and multilingual support questions, but neither is ever named for enterprise fit, setup ease, email ticketing, resolution-based pricing, or draft-reply tools. On current evidence, this is a near tie between two long shots.
Head to head
| metric | Cognigy | Parloa |
|---|---|---|
| score | 2 | 3 |
| questions won | 3 | 4 |
By assistant
Cognigy
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 2 | 5% of answers | #9.0 |
| Claude | 4 | 10% of answers | #12.5 |
| Gemini | not sampled this week | ||
| Perplexity | 0 | 0% of answers |
Parloa
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 0 | 0% of answers | |
| Claude | 8 | 20% of answers | #11.8 |
| Gemini | not sampled this week | ||
| Perplexity | 0 | 0% of answers |
Where they differ
Only Cognigy gets named for
nothing exclusive
Only Parloa gets named for
- What are the best AI customer support agents?
More comparisons
- Cognigy vs Crisp
- Cognigy vs Maven AGI
- Chatwoot vs Cognigy
- Cognigy vs Siena AI
- Maven AGI vs Parloa
- Chatwoot vs Parloa
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard