AI customer support agents · #21 of 22 · ↑ Parloa · ↓ Crisp
Cognigy
Cognigy ranks #21 of 22 in ai customer support agents in the week of 21 September 2026, with a visibility score of 2 across ChatGPT, Claude, Gemini and Perplexity. It was named in 5% of the answers we sampled.
sampled: 3 of 4 assistants this week
Cognigy shows up quietly in AI answers about customer support tools, named in just 3 of 60 questions we tracked. Its overall score sits at 2 out of 100, with Claude giving it 4, ChatGPT 2, and Perplexity 0. When it does appear, it's for fairly specific asks: best AI support agent for WhatsApp or social messaging, best AI customer service tools in 2026, and best AI agent for multi-language support, each at 1 of 3 answers. It's never mentioned for email ticket handling, enterprise support, easy setup, per-resolution pricing, or reply-drafting tools.
this is mine claim it, free, forever. We also check whether ChatGPT and Claude can read cognigy.com.
Who's talking about you
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 2 | 5% of answers | #9.0 |
| Claude | 4 | 10% of answers | #12.5 |
| Gemini | not sampled this week | ||
| Perplexity | 0 | 0% of answers |
Questions you win
| question | named in | best spot |
|---|---|---|
| What are the best AI customer service tools in 2026? | 1 of 3 | #9 |
| What's the best AI agent for support in multiple languages? | 1 of 3 | #9 |
| What's the best AI support agent for WhatsApp or social messaging? | 1 of 3 | #16 |
Questions you lose
| question | who got named instead |
|---|---|
| What are the best AI customer support agents? | Intercom Fin, Zendesk AI, Salesforce Agentforce |
| What's the best AI agent to answer customer questions automatically? | Intercom Fin, Salesforce Agentforce, Zendesk AI |
| Which AI support tool resolves the most tickets without a human? | Intercom Fin, Decagon, Maven AGI |
| What's the best AI support agent for a small support team? | Intercom Fin, Zendesk AI, Gorgias |
| Which AI support agent is best value for money? | Intercom Fin, Gorgias, Tidio |
| What's the best AI chatbot for a SaaS help desk? | Intercom Fin, Zendesk AI, Salesforce Agentforce |
| Which AI support platform is best for enterprise? | Zendesk AI, Maven AGI, Salesforce Agentforce |
| What's the best AI support agent for an ecommerce store? | Gorgias, Siena AI, Chatbase |
| Which AI support tool is easiest to set up? | Intercom Fin, Chatbase, Tidio |
| What's the best AI agent trained on my help centre and docs? | Intercom Fin, Zendesk AI, Gorgias |
| What's the best AI agent to handle email support tickets? | Zendesk AI, Intercom Fin, Decagon |
| What's the best AI support agent that hands off to a human properly? | Intercom Fin, Zendesk AI, Ada |
| What's the best AI support tool that works inside Zendesk or Intercom? | Zendesk AI, Intercom Fin, Ada |
| What's the best AI support agent priced per resolution instead of per seat? | Intercom Fin, Zendesk AI, Gorgias |
| What's the best open-source AI support chatbot I can self-host? | Chatwoot |
| What's the best AI support agent that can take actions like refunds or order lookups? | Gorgias, Siena AI, Intercom Fin |
| What's the best AI tool to draft replies for support agents rather than replace them? | Intercom Fin, Zendesk AI, Freshdesk |
Assistants cited 12 pages for questions in this category that name your rivals and not you. Claim to see them. See all sources for AI customer support agents.
In their words
- Claude“Cognigy and Parloa — European, enterprise, strong on voice plus messaging.”
- ChatGPT“Cognigy / Kore.ai | Contact centers | Voice, IVR, telephony and large-scale enterprise automation”
- Claude“PolyAI, Parloa, and Cognigy are the specialists here.”
Closest rivals
All Cognigy alternatives · Full AI customer support agents leaderboard · Sources