category
AI customer support agents, as AI assistants see them
In the week of 21 September 2026, the AI assistants we track most often recommend Intercom Fin (74), Zendesk AI (61) and Gorgias (31) for ai customer support agents, out of 22 products we follow in this category. Scores are the share of 60 answers naming each product, across 3 assistants.
Out of 22 AI customer support agents tracked, Intercom Fin leads with an overall score of 74, named in 51 of 60 answers. Zendesk AI trails by 13 points at 61, named in 48 of 60 answers, keeping the top two fairly close. After that, the gap widens: Gorgias sits third at 31, followed by Decagon at 27 and Sierra at 25. Scores vary by assistant too, Intercom Fin rates 79 with ChatGPT, 81 with Claude, but only 62 with Perplexity, while Sierra barely registers on Perplexity at just 3. So the race up top is tight, but everyone else has real ground to make up.
Updated 2026-09-21. We re-ask every assistant on a schedule and publish whatever they say.
sampled: 3 of 4 assistants this week
Leaderboard
| # | product | score | vs last week |
|---|---|---|---|
| 1 | Intercom Fin | 74 | new |
| 2 | Zendesk AI | 61 | new |
| 3 | Gorgias | 31 | new |
| 4 | Decagon | 27 | new |
| 5 | Sierra | 25 | new |
| 6 | Ada | 24 | new |
| 7 | Salesforce Agentforce | 22 | new |
| 8 | Freshdesk | 16 | new |
| 9 | Tidio | 13 | new |
| 10 | Chatbase | 8 | new |
| 11 | eesel AI | 8 | new |
| 12 | Help Scout | 8 | new |
| 13 | Forethought | 7 | new |
| 14 | HubSpot Breeze | 7 | new |
| 15 | Botpress | 6 | new |
| 16 | Lorikeet | 5 | new |
| 17 | Chatwoot | 4 | new |
| 18 | Siena AI | 4 | new |
| 19 | Maven AGI | 3 | new |
| 20 | Parloa | 3 | new |
| 21 | Cognigy | 2 | new |
| 22 | Crisp | 2 | new |
Where the assistants get their answers →
Free guide: how to get recommended in ai customer support agents
Built from this week's run — who wins now, the exact questions we ask, the pages the assistants cite, and six steps in order.
Popular head-to-heads
- Intercom Fin vs Zendesk AI
- Gorgias vs Intercom Fin
- Gorgias vs Zendesk AI
- Decagon vs Gorgias
- Gorgias vs Sierra
- Decagon vs Sierra
- Ada vs Decagon
- Ada vs Sierra
Looking for alternatives?
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- Zendesk AI alternatives
- Gorgias alternatives
- Decagon alternatives
- Sierra alternatives
- Ada alternatives
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Score = how often an assistant names the product, weighted by position. Full explanation.