Amazon Connect vs Thoughtly

as AI assistants see them, week of 2026-09-28

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Amazon Connect and Thoughtly both sit low in AI assistant answers, with overall scores of 4 and 5 out of 100. Amazon Connect is named in 8 of 76 answers, scoring best on "What's the best enterprise voice AI platform for contact centres?" (2 of 3 answers), but never appears for questions like inbound customer support or natural-sounding voice AI. Thoughtly edges ahead slightly, named in 10 of 76 answers, with its strongest showings on Retell AI alternatives, CRM-connected voice AI, and no-code tools (2 of 3 answers each). Head-to-head, Thoughtly leads in 6 questions, Amazon Connect in 5, and they tie in 14.

Head to head

metric	Amazon Connect	Thoughtly
score	4	5
questions won	7	7

By assistant

Amazon Connect

assistant	score	named in, this week	usual spot, this week
ChatGPT	3	5% of answers	#8.0
Claude	8	25% of answers	#12.4
Gemini	not sampled this week
Perplexity	0	0% of answers

Thoughtly

assistant	score	named in, this week	usual spot, this week
ChatGPT	0	0% of answers
Claude	5	15% of answers	#10.0
Gemini	not sampled this week
Perplexity	11	10% of answers	#3.5

Where they differ

Only Amazon Connect gets named for

What's the best enterprise voice AI platform for contact centres?
What's the best voice AI platform with its own phone numbers and telephony?
What's the best AI voice agent that can transfer to a human?
What's the best AI receptionist for answering calls?
What are the best alternatives to ElevenLabs Agents?

Only Thoughtly gets named for

What's the best voice AI that connects to my CRM?
What's the best no-code tool to build a voice AI agent?
What are the best alternatives to Synthflow?
What are the best alternatives to Vapi?
What are the best alternatives to Bland?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI voice agents leaderboard