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AI customer support agents

eesel AI vs Forethought

as AI assistants see them, week of 2026-09-21

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eesel AI and Forethought both sit low in the rankings, but they show up differently. eesel AI scores 8 overall (0 on ChatGPT, 0 on Claude, 25 on Perplexity) and is named in 7 of 60 answers, mostly for things like drafting replies for support agents or serving small support teams, at 1 of 3 answers each. Forethought scores 7 overall (3 on ChatGPT, 14 on Claude, 3 on Perplexity) and is named in 8 of 60 answers, standing out for working inside Zendesk or Intercom, named in 2 of 3 answers. Head to head, Forethought edges ahead in 7 questions, eesel AI in 6, with 7 tied.

Head to head

metriceesel AIForethought
score87
questions won77

By assistant

eesel AI

assistantscorenamed in, this weekusual spot, this week
ChatGPT00% of answers
Claude00% of answers
Gemininot sampled this week
Perplexity2535% of answers#3.7

Forethought

assistantscorenamed in, this weekusual spot, this week
ChatGPT35% of answers#4.0
Claude1430% of answers#8.7
Gemininot sampled this week
Perplexity35% of answers#6.0

Where they differ

Only eesel AI gets named for

  • Which AI support agent is best value for money?
  • What's the best AI agent for support in multiple languages?
  • What's the best AI support agent for WhatsApp or social messaging?
  • What's the best AI support agent for a small support team?
  • What's the best AI tool to draft replies for support agents rather than replace them?
  • What are the best AI customer support agents?

Only Forethought gets named for

  • What's the best AI agent to handle email support tickets?
  • Which AI support tool resolves the most tickets without a human?
  • What's the best AI agent to answer customer questions automatically?
  • Which AI support platform is best for enterprise?
  • What's the best AI support agent priced per resolution instead of per seat?
  • What's the best AI support agent that can take actions like refunds or order lookups?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard