AI customer support agents · #11 of 22 · ↑ Chatbase · ↓ Help Scout

eesel AI

eesel AI ranks #11 of 22 in ai customer support agents in the week of 21 September 2026, with a visibility score of 8 across ChatGPT, Claude, Gemini and Perplexity. It was named in 12% of the answers we sampled.

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sampled: 3 of 4 assistants this week

eesel AI shows up now and then, not often. Across 60 questions in the AI customer support agents category, it was named in just 7, landing an overall score of 8 out of 100. Perplexity rates it highest at 25, while ChatGPT and Claude score it 0. It gets a mention for things like drafting replies for support agents, WhatsApp and social messaging support, small support teams, general "best AI customer support agents" lists, and value for money, each just 1 of 3 times. It's never named for email ticket handling, per-resolution pricing, enterprise support, easy setup, or 2026 customer service roundups.

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Who's talking about you

assistant	score	named in, this week	usual spot, this week
ChatGPT	0	0% of answers
Claude	0	0% of answers
Gemini	not sampled this week
Perplexity	25	35% of answers	#3.7

Questions you win

question	named in	best spot
Which AI support agent is best value for money?	1 of 3	#1
What's the best AI agent for support in multiple languages?	1 of 3	#2
What's the best AI support agent for WhatsApp or social messaging?	1 of 3	#2
What's the best AI support agent for a small support team?	1 of 3	#3
What's the best AI support tool that works inside Zendesk or Intercom?	1 of 3	#4
What's the best AI tool to draft replies for support agents rather than replace them?	1 of 3	#5
What are the best AI customer support agents?	1 of 3	#9

Questions you lose

question	who got named instead
What's the best AI agent to answer customer questions automatically?	Intercom Fin, Salesforce Agentforce, Zendesk AI
Which AI support tool resolves the most tickets without a human?	Intercom Fin, Decagon, Maven AGI
What are the best AI customer service tools in 2026?	Intercom Fin, Zendesk AI, Salesforce Agentforce
What's the best AI chatbot for a SaaS help desk?	Intercom Fin, Zendesk AI, Salesforce Agentforce
Which AI support platform is best for enterprise?	Zendesk AI, Maven AGI, Salesforce Agentforce
What's the best AI support agent for an ecommerce store?	Gorgias, Siena AI, Chatbase
Which AI support tool is easiest to set up?	Intercom Fin, Chatbase, Tidio
What's the best AI agent trained on my help centre and docs?	Intercom Fin, Zendesk AI, Gorgias
What's the best AI agent to handle email support tickets?	Zendesk AI, Intercom Fin, Decagon
What's the best AI support agent that hands off to a human properly?	Intercom Fin, Zendesk AI, Ada
What's the best AI support agent priced per resolution instead of per seat?	Intercom Fin, Zendesk AI, Gorgias
What's the best open-source AI support chatbot I can self-host?	Chatwoot
What's the best AI support agent that can take actions like refunds or order lookups?	Gorgias, Siena AI, Intercom Fin

Assistants cited 11 pages for questions in this category that name your rivals and not you. Claim to see them. See all sources for AI customer support agents.

In their words

Perplexity“If you already use a helpdesk and do not want to migrate, eesel AI is a strong choice because it adds an AI support layer to your current stack.”
Perplexity“eesel AI — strongest independent copilot layer if you want an assist-only tool that learns from your data and focuses on draft suggestions.”
Perplexity“The best AI agent for multilingual support depends on your setup, but the strongest general-purpose picks in the results are Fini for enterprise multilingual support and eesel AI for teams already using a helpdesk.”

Closest rivals

All eesel AI alternatives · Full AI customer support agents leaderboard · Sources