LiveKit Agents vs PolyAI
as AI assistants see them, week of 2026-09-21
LiveKit Agents and PolyAI land close together overall, scoring 16 and 17 out of 100, and both get named in 18 of 60 answers. LiveKit Agents shows up every time for "best AI voice agent platforms" and "best open-source voice AI agent framework" (3 of 3 each), reflecting its developer and open-source lean. PolyAI, meanwhile, sweeps "best enterprise voice AI platform for contact centres" and "best AI voice agent for inbound customer support calls" (also 3 of 3), pointing to a support-and-enterprise focus. Head-to-head, LiveKit Agents leads in 8 questions, PolyAI in 7, with 5 tied — a genuine coin toss depending on what you ask.
Head to head
| metric | LiveKit Agents | PolyAI |
|---|---|---|
| score | 16 | 17 |
| questions won | 12 | 10 |
By assistant
LiveKit Agents
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 15 | 20% of answers | #3.5 |
| Claude | 28 | 60% of answers | #8.4 |
| Gemini | not sampled this week | ||
| Perplexity | 6 | 10% of answers | #5.5 |
PolyAI
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 19 | 25% of answers | #3.0 |
| Claude | 22 | 45% of answers | #8.0 |
| Gemini | not sampled this week | ||
| Perplexity | 13 | 20% of answers | #4.3 |
Where they differ
Only LiveKit Agents gets named for
- What's the best open-source voice AI agent framework?
- Which voice AI platform is best for developers?
- What's the best AI voice agent for booking appointments?
- Which AI voice agent platform is cheapest per minute?
- Which AI voice agent has the lowest latency?
- Which voice AI platform sounds the most natural?
- What's the best AI voice agent for languages other than English?
Only PolyAI gets named for
- What's the best enterprise voice AI platform for contact centres?
- What's the best AI voice agent for a restaurant or clinic taking bookings?
- What's the best AI receptionist for answering calls?
- What's the best voice AI that connects to my CRM?
- What's the best no-code tool to build a voice AI agent?
More comparisons
- LiveKit Agents vs Pipecat
- LiveKit Agents vs Synthflow
- LiveKit Agents vs OpenAI Realtime API
- LiveKit Agents vs Parloa
- PolyAI vs Synthflow
- Pipecat vs PolyAI
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI voice agents leaderboard