AI voice agents · #6 of 29 · ↑ Synthflow · ↓ LiveKit Agents
PolyAI
PolyAI ranks #6 of 29 in ai voice agents in the week of 21 September 2026, with a visibility score of 17 across ChatGPT, Claude, Gemini and Perplexity. It was named in 30% of the answers we sampled.
sampled: 3 of 4 assistants this week
PolyAI shows up in 18 of 60 answers across AI assistants, landing an overall score of 17 out of 100 (ChatGPT 19, Claude 22, Perplexity 13). It does best on contact-centre and inbound support questions, getting named in all 3 of 3 answers for "best enterprise voice AI platform for contact centres" and "best AI voice agent for inbound customer support calls." It also appears in 2 of 3 answers for general "best AI voice agents in 2026" and "best AI voice agent platforms" questions. On the flip side, it's never named for call analytics, non-English languages, appointment booking, small business phone agents, or open-source frameworks.
this is mine claim it, free, forever. We also check whether ChatGPT and Claude can read poly.ai.
Who's talking about you
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 19 | 25% of answers | #3.0 |
| Claude | 22 | 45% of answers | #8.0 |
| Gemini | not sampled this week | ||
| Perplexity | 13 | 20% of answers | #4.3 |
Questions you win
| question | named in | best spot |
|---|---|---|
| What's the best enterprise voice AI platform for contact centres? | 3 of 3 | #1 |
| What's the best AI voice agent for inbound customer support calls? | 3 of 3 | #3 |
| What's the best AI voice agent for a restaurant or clinic taking bookings? | 2 of 3 | #2 |
| What's the best AI voice agent that can transfer to a human? | 2 of 3 | #2 |
| What are the best AI voice agent platforms? | 2 of 3 | #4 |
| What are the best AI voice agents in 2026? | 2 of 3 | #5 |
| What's the best AI receptionist for answering calls? | 1 of 3 | #6 |
| What's the best voice AI that connects to my CRM? | 1 of 3 | #6 |
| What's the best no-code tool to build a voice AI agent? | 1 of 3 | #7 |
| What's the best voice AI platform with its own phone numbers and telephony? | 1 of 3 | #8 |
Questions you lose
| question | who got named instead |
|---|---|
| What's the best AI phone agent for a small business? | Goodcall, Retell AI, Slang.ai |
| Which voice AI platform sounds the most natural? | ElevenLabs Agents |
| Which AI voice agent platform is cheapest per minute? | Retell AI, Bland, Vapi |
| Which voice AI platform is best for developers? | Vapi, Retell AI, ElevenLabs Agents |
| Which AI voice agent has the lowest latency? | ElevenLabs Agents, Bland, OpenAI Realtime API |
| What's the best AI voice agent for booking appointments? | Vapi, Retell AI, Synthflow |
| What's the best AI agent for outbound sales calls? | Retell AI, Bland, Vapi |
| What's the best AI voice agent for languages other than English? | ElevenLabs Agents, Retell AI, OpenAI Realtime API |
| What's the best open-source voice AI agent framework? | LiveKit Agents, Pipecat, Vocode |
| What's the best voice AI platform for call analytics and transcripts? | Dialpad |
Assistants cited 12 pages for questions in this category that name your rivals and not you. Claim to see them. See all sources for AI voice agents.
In their words
- ChatGPT“Enterprise call centers | PolyAI | Designed for high-volume customer calls, complex conversations, and escalation to human agents.”
- Claude“Enterprise-focused vendors like Parloa, PolyAI, or Cresta are built to integrate properly with existing ACDs if you want something better than native.”
- Perplexity“PolyAI — often a strong choice for large enterprise contact centers.”
Closest rivals
- PolyAI vs LiveKit Agents16
- PolyAI vs Synthflow22
- PolyAI vs Pipecat11
- PolyAI vs ElevenLabs Agents26
- PolyAI vs OpenAI Realtime API8
All PolyAI alternatives · Full AI voice agents leaderboard · Sources