Chatwoot vs Crisp
as AI assistants see them, week of 2026-09-21
Chatwoot edges out Crisp overall, with a score of 4 versus 2 and mentions in 4 of 60 answers compared to Crisp's 3 of 60. Chatwoot's standout moment is self-hosted open-source chatbots, where it's named in 3 of 3 answers. Crisp shows up more modestly, once each for setup ease, automatic customer replies, and multi-language support. Head-to-head, Crisp actually gets named more often across 3 questions versus Chatwoot's 2, with 15 questions tied. Both are shut out entirely on reply-drafting tools, WhatsApp support, email tickets, per-resolution pricing, and enterprise use.
Head to head
| metric | Chatwoot | Crisp |
|---|---|---|
| score | 4 | 2 |
| questions won | 2 | 3 |
By assistant
Chatwoot
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 5 | 5% of answers | #1.0 |
| Claude | 5 | 10% of answers | #9.0 |
| Gemini | not sampled this week | ||
| Perplexity | 5 | 5% of answers | #1.0 |
Crisp
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 0 | 0% of answers | |
| Claude | 7 | 15% of answers | #9.0 |
| Gemini | not sampled this week | ||
| Perplexity | 0 | 0% of answers |
Where they differ
Only Chatwoot gets named for
- What's the best open-source AI support chatbot I can self-host?
- Which AI support agent is best value for money?
Only Crisp gets named for
- Which AI support tool is easiest to set up?
- What's the best AI agent for support in multiple languages?
- What's the best AI agent to answer customer questions automatically?
More comparisons
- Chatwoot vs Siena AI
- Chatwoot vs Lorikeet
- Chatwoot vs Maven AGI
- Chatwoot vs Parloa
- Botpress vs Chatwoot
- Cognigy vs Crisp
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard