Cognigy vs Thoughtly
as AI assistants see them, week of 2026-09-21
Cognigy and Thoughtly land in a dead heat overall, each named in 6 of 60 answers and scoring 6 out of 100. Cognigy edges ahead on Claude (5 vs 3) and Perplexity gives Thoughtly the bigger nod (15 vs 10), while ChatGPT barely credits either (4 vs 0). Their strengths diverge by use case: Cognigy shows up for enterprise contact-centre questions (2 of 3 answers), whereas Thoughtly is the one mentioned for outbound sales calls (2 of 3 answers). Head-to-head, each platform wins 3 questions outright, with 14 questions tied between them.
Head to head
| metric | Cognigy | Thoughtly |
|---|---|---|
| score | 6 | 6 |
| questions won | 5 | 5 |
By assistant
Cognigy
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 4 | 5% of answers | #2.0 |
| Claude | 5 | 10% of answers | #7.5 |
| Gemini | not sampled this week | ||
| Perplexity | 10 | 15% of answers | #4.7 |
Thoughtly
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 0 | 0% of answers | |
| Claude | 3 | 5% of answers | #7.0 |
| Gemini | not sampled this week | ||
| Perplexity | 15 | 25% of answers | #5.4 |
Where they differ
Only Cognigy gets named for
- What's the best enterprise voice AI platform for contact centres?
- What's the best AI voice agent for languages other than English?
- What are the best AI voice agents in 2026?
Only Thoughtly gets named for
- What's the best AI agent for outbound sales calls?
- What's the best voice AI that connects to my CRM?
- What's the best AI voice agent for booking appointments?
More comparisons
- Cognigy vs Goodcall
- Cognigy vs Deepgram Voice Agent
- Cognigy vs Vocode
- Cognigy vs Loman AI
- Goodcall vs Thoughtly
- Deepgram Voice Agent vs Thoughtly
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI voice agents leaderboard