AI voice agents · #22 of 29 · ↑ Avoca AI · ↓ Arini
Dialpad
Dialpad ranks #22 of 29 in ai voice agents in the week of 21 September 2026, with a visibility score of 3 across ChatGPT, Claude, Gemini and Perplexity. It was named in 7% of the answers we sampled.
sampled: 3 of 4 assistants this week
Dialpad barely registers with AI assistants in the voice agents category, named in just 4 of 60 answers, with an overall score of 3 out of 100 (ChatGPT: 3, Claude: 4, Perplexity: 5). Its best showing is for call analytics and transcripts, where it's named in 2 of 3 answers, plus single mentions for AI receptionist and small business phone agent questions. Elsewhere, it's shut out entirely, missing from every answer on best overall voice agents, multilingual support, platform rankings, contact centres, and appointment booking. Right now, Dialpad's visibility is narrow and concentrated in one niche.
this is mine claim it, free, forever. We also check whether ChatGPT and Claude can read dialpad.com.
Who's talking about you
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 3 | 5% of answers | #4.0 |
| Claude | 4 | 10% of answers | #12.5 |
| Gemini | not sampled this week | ||
| Perplexity | 5 | 5% of answers | #1.0 |
Questions you win
| question | named in | best spot |
|---|---|---|
| What's the best voice AI platform for call analytics and transcripts? | 2 of 3 | #1 |
| What's the best AI receptionist for answering calls? | 1 of 3 | #12 |
| What's the best AI phone agent for a small business? | 1 of 3 | #13 |
Questions you lose
| question | who got named instead |
|---|---|
| What are the best AI voice agent platforms? | Retell AI, Vapi, Synthflow |
| Which voice AI platform sounds the most natural? | ElevenLabs Agents |
| What are the best AI voice agents in 2026? | Retell AI, Vapi, ElevenLabs Agents |
| Which AI voice agent platform is cheapest per minute? | Retell AI, Bland, Vapi |
| What's the best no-code tool to build a voice AI agent? | Synthflow, Retell AI, Vapi |
| Which voice AI platform is best for developers? | Vapi, Retell AI, ElevenLabs Agents |
| Which AI voice agent has the lowest latency? | ElevenLabs Agents, Bland, OpenAI Realtime API |
| What's the best enterprise voice AI platform for contact centres? | PolyAI, Parloa, Cognigy |
| What's the best AI voice agent for booking appointments? | Vapi, Retell AI, Synthflow |
| What's the best AI agent for outbound sales calls? | Retell AI, Bland, Vapi |
| What's the best AI voice agent for inbound customer support calls? | Vapi, PolyAI, Retell AI |
| What's the best AI voice agent for a restaurant or clinic taking bookings? | Slang.ai, PolyAI, Retell AI |
| What's the best voice AI that connects to my CRM? | Retell AI, Vapi, Bland |
| What's the best AI voice agent for languages other than English? | ElevenLabs Agents, Retell AI, OpenAI Realtime API |
| What's the best open-source voice AI agent framework? | LiveKit Agents, Pipecat, Vocode |
| What's the best voice AI platform with its own phone numbers and telephony? | Vapi, Retell AI, Bland |
| What's the best AI voice agent that can transfer to a human? | Retell AI, PolyAI, Vapi |
Assistants cited 14 pages for questions in this category that name your rivals and not you. Claim to see them. See all sources for AI voice agents.
In their words
- ChatGPT“Dialpad | Teams wanting phone + AI together | Excellent | Very good | Built-in communications + AI”
- Claude“Goodcall, Rosie, and Dialpad's AI features target small businesses broadly.”
- Perplexity“For call analytics and transcripts, the strongest all-around choice is Dialpad AI if you want one business phone/contact-center platform with real-time transcription, AI call summaries, and sentiment analysis built in.”
Closest rivals
- Dialpad vs Amazon Connect3
- Dialpad vs Assort Health3
- Dialpad vs Avoca AI3
- Dialpad vs Arini2
- Dialpad vs Loman AI4
All Dialpad alternatives · Full AI voice agents leaderboard · Sources