ElevenLabs Agents vs Retell AI
as AI assistants see them, week of 2026-09-21
Retell AI comes out ahead here, named in 44 of 60 answers versus 27 of 60 for ElevenLabs Agents, and carrying an overall score of 52 to ElevenLabs Agents' 26. Head-to-head, Retell AI leads on 12 questions, ElevenLabs Agents leads on 3, with 5 ties. Retell AI shows up in every answer for booking appointments and AI receptionist questions, while ElevenLabs Agents is never named for those. ElevenLabs Agents does hold its own on developer-focused and multilingual questions, appearing in all 3 answers each. Neither platform gets named for call analytics, contact centres, or open-source frameworks.
Head to head
| metric | ElevenLabs Agents | Retell AI |
|---|---|---|
| score | 26 | 52 |
| questions won | 15 | 17 |
By assistant
ElevenLabs Agents
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 31 | 40% of answers | #2.9 |
| Claude | 34 | 70% of answers | #8.0 |
| Gemini | not sampled this week | ||
| Perplexity | 16 | 25% of answers | #4.6 |
Retell AI
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 68 | 75% of answers | #1.7 |
| Claude | 46 | 80% of answers | #6.0 |
| Gemini | not sampled this week | ||
| Perplexity | 48 | 65% of answers | #3.4 |
Where they differ
Only ElevenLabs Agents gets named for
nothing exclusive
Only Retell AI gets named for
- What's the best AI voice agent for booking appointments?
- What's the best AI voice agent for a restaurant or clinic taking bookings?
More comparisons
- Bland vs ElevenLabs Agents
- ElevenLabs Agents vs Synthflow
- ElevenLabs Agents vs PolyAI
- ElevenLabs Agents vs LiveKit Agents
- ElevenLabs Agents vs Pipecat
- Retell AI vs Vapi
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI voice agents leaderboard