ElevenLabs Agents vs PolyAI

as AI assistants see them, week of 2026-09-21

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ElevenLabs Agents leads this matchup, with an overall score of 26 versus PolyAI's 17, and a stronger showing across all three assistants: ChatGPT (31 vs 19), Claude (34 vs 22), and Perplexity (16 vs 13). It also shows up more often overall, named in 27 of 60 answers compared to PolyAI's 18, and wins the head-to-head tally too, coming out ahead on 10 questions to PolyAI's 4, with 6 ties. ElevenLabs Agents sweeps categories like natural-sounding voice and developer-friendliness (3 of 3 each), while PolyAI holds its own on contact-centre and inbound support questions, also 3 of 3.

Head to head

metric	ElevenLabs Agents	PolyAI
score	26	17
questions won	15	10

By assistant

ElevenLabs Agents

assistant	score	named in, this week	usual spot, this week
ChatGPT	31	40% of answers	#2.9
Claude	34	70% of answers	#8.0
Gemini	not sampled this week
Perplexity	16	25% of answers	#4.6

PolyAI

assistant	score	named in, this week	usual spot, this week
ChatGPT	19	25% of answers	#3.0
Claude	22	45% of answers	#8.0
Gemini	not sampled this week
Perplexity	13	20% of answers	#4.3

Where they differ

Only ElevenLabs Agents gets named for

Which voice AI platform sounds the most natural?
What's the best AI voice agent for languages other than English?
Which voice AI platform is best for developers?
Which AI voice agent platform is cheapest per minute?
Which AI voice agent has the lowest latency?
What's the best AI agent for outbound sales calls?
What's the best AI phone agent for a small business?

Only PolyAI gets named for

What's the best enterprise voice AI platform for contact centres?
What's the best AI voice agent for a restaurant or clinic taking bookings?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI voice agents leaderboard