Botpress vs Crisp

as AI assistants see them, week of 2026-09-28

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Botpress and Crisp both struggle to get much airtime from AI assistants, but neither disappears entirely. Botpress scores 5 out of 100 overall, named in just 4 of 75 answers, with its best showing on open-source, self-hosted chatbot questions (2 of 3 answers). Crisp edges ahead overall with 3 out of 100... actually ties closely, named slightly more often at 6 of 75 answers, spreading its mentions thinly across setup ease, Zendesk and Intercom alternatives, and value-for-money questions. Head-to-head, Crisp comes out ahead on 5 questions versus Botpress's 2, with 18 ties. Neither is named for handling human handoffs, email tickets, or WhatsApp support.

Head to head

metric	Botpress	Crisp
score	5	3
questions won	3	6

By assistant

Botpress

assistant	score	named in, this week	usual spot, this week
ChatGPT	2	5% of answers	#4.0
Claude	5	5% of answers	#12.0
Gemini	not sampled this week
Perplexity	10	12% of answers	#5.0

Crisp

assistant	score	named in, this week	usual spot, this week
ChatGPT	0	0% of answers
Claude	9	15% of answers	#4.3
Gemini	not sampled this week
Perplexity	0	0% of answers

Where they differ

Only Botpress gets named for

What's the best open-source AI support chatbot I can self-host?
What's the best AI support agent for a small support team?

Only Crisp gets named for

Which AI support agent is best value for money?
Which AI support tool is easiest to set up?
What are the best alternatives to Gorgias?
What are the best alternatives to Intercom Fin?
What are the best alternatives to Zendesk AI?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard