AI customer support agents · #15 of 22 · ↑ HubSpot Breeze · ↓ Lorikeet

Botpress

Botpress ranks #15 of 22 in ai customer support agents in the week of 21 September 2026, with a visibility score of 6 across ChatGPT, Claude, Gemini and Perplexity. It was named in 13% of the answers we sampled.

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sampled: 3 of 4 assistants this week

Botpress shows up quietly in AI answers about customer support agents, named in just 8 of 60 responses overall. Its overall score sits at 6 out of 100, with Perplexity giving it 13, Claude 8, and ChatGPT 0. When it does get mentioned, it's spread thin: 1 of 3 answers each for questions on handoff to humans, small support teams, taking actions like refunds, answering questions automatically, and open-source self-hosting. It's never named for drafting replies, WhatsApp or social messaging, email tickets, per-resolution pricing, or enterprise use. Overall, a small, scattered footprint across the assistants surveyed.

this is mine claim it, free, forever. We also check whether ChatGPT and Claude can read botpress.com.

Who's talking about you

assistant	score	named in, this week	usual spot, this week
ChatGPT	0	0% of answers
Claude	8	20% of answers	#15.3
Gemini	not sampled this week
Perplexity	13	20% of answers	#5.0

Questions you win

question	named in	best spot
What's the best AI support agent that hands off to a human properly?	1 of 3	#2
What's the best AI support agent for a small support team?	1 of 3	#5
What's the best AI support agent that can take actions like refunds or order lookups?	1 of 3	#6
What are the best AI customer support agents?	1 of 3	#7
What's the best AI agent to answer customer questions automatically?	1 of 3	#14
What's the best AI agent for support in multiple languages?	1 of 3	#14
What's the best open-source AI support chatbot I can self-host?	1 of 3	#15
Which AI support agent is best value for money?	1 of 3	#18

Questions you lose

question	who got named instead
Which AI support tool resolves the most tickets without a human?	Intercom Fin, Decagon, Maven AGI
What are the best AI customer service tools in 2026?	Intercom Fin, Zendesk AI, Salesforce Agentforce
What's the best AI chatbot for a SaaS help desk?	Intercom Fin, Zendesk AI, Salesforce Agentforce
Which AI support platform is best for enterprise?	Zendesk AI, Maven AGI, Salesforce Agentforce
What's the best AI support agent for an ecommerce store?	Gorgias, Siena AI, Chatbase
Which AI support tool is easiest to set up?	Intercom Fin, Chatbase, Tidio
What's the best AI agent trained on my help centre and docs?	Intercom Fin, Zendesk AI, Gorgias
What's the best AI agent to handle email support tickets?	Zendesk AI, Intercom Fin, Decagon
What's the best AI support tool that works inside Zendesk or Intercom?	Zendesk AI, Intercom Fin, Ada
What's the best AI support agent priced per resolution instead of per seat?	Intercom Fin, Zendesk AI, Gorgias
What's the best AI tool to draft replies for support agents rather than replace them?	Intercom Fin, Zendesk AI, Freshdesk
What's the best AI support agent for WhatsApp or social messaging?	eesel AI, Chatbase, Intercom Fin

Assistants cited 12 pages for questions in this category that name your rivals and not you. Claim to see them. See all sources for AI customer support agents.

In their words

Claude“Several projects in this space (Botpress, Rasa) have moved key functionality behind commercial tiers, and "open source" in marketing copy sometimes means source-available with usage restrictions.”
Perplexity“| Best for enterprise support workflows | Decagon or Botpress | Emphasis on resolution agents and multi-step action-taking across systems.”
Claude“Chatbase or Botpress if you want to build something custom quickly.”

Closest rivals

All Botpress alternatives · Full AI customer support agents leaderboard · Sources