Botpress vs HubSpot Breeze

as AI assistants see them, week of 2026-09-21

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Botpress and HubSpot Breeze land in a near-tie overall, with Botpress scoring 6 out of 100 and HubSpot Breeze just ahead at 7. Both are named in 8 of 60 answers. Botpress shows up most for narrower questions, like human handoff, small support teams, and self-hosted open-source chatbots, each at 1 of 3 answers. HubSpot Breeze does better on broader questions, appearing in 2 of 3 answers for "best AI customer service tools in 2026" and "best AI customer support agents." Head-to-head, Botpress leads on 5 questions, HubSpot Breeze on 4, and they tie on 11.

Head to head

metric	Botpress	HubSpot Breeze
score	6	7
questions won	8	6

By assistant

Botpress

assistant	score	named in, this week	usual spot, this week
ChatGPT	0	0% of answers
Claude	8	20% of answers	#15.3
Gemini	not sampled this week
Perplexity	13	20% of answers	#5.0

HubSpot Breeze

assistant	score	named in, this week	usual spot, this week
ChatGPT	2	5% of answers	#13.0
Claude	16	30% of answers	#6.7
Gemini	not sampled this week
Perplexity	2	5% of answers	#11.0

Where they differ

Only Botpress gets named for

What's the best AI support agent that hands off to a human properly?
What's the best AI support agent for a small support team?
What's the best AI support agent that can take actions like refunds or order lookups?
What's the best AI agent for support in multiple languages?
What's the best open-source AI support chatbot I can self-host?

Only HubSpot Breeze gets named for

What are the best AI customer service tools in 2026?
Which AI support tool is easiest to set up?
What's the best AI tool to draft replies for support agents rather than replace them?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard