Botpress vs Chatwoot

as AI assistants see them, week of 2026-09-21

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Botpress and Chatwoot both stay on the margins when AI assistants pick support agents, but Botpress shows up more often: 8 of 60 answers versus 4 of 60 for Chatwoot, giving it overall scores of 6 versus 4 out of 100. Head-to-head, Botpress led on 6 questions, Chatwoot on just 1, with 13 ties. Chatwoot's one strong spot is self-hosting, where it's named in all 3 of 3 answers for the open-source question, compared to 1 of 3 for Botpress on that same question. Both are shut out entirely on five other questions, including enterprise and per-resolution pricing.

Head to head

metric	Botpress	Chatwoot
score	6	4
questions won	8	2

By assistant

Botpress

assistant	score	named in, this week	usual spot, this week
ChatGPT	0	0% of answers
Claude	8	20% of answers	#15.3
Gemini	not sampled this week
Perplexity	13	20% of answers	#5.0

Chatwoot

assistant	score	named in, this week	usual spot, this week
ChatGPT	5	5% of answers	#1.0
Claude	5	10% of answers	#9.0
Gemini	not sampled this week
Perplexity	5	5% of answers	#1.0

Where they differ

Only Botpress gets named for

What's the best AI support agent that hands off to a human properly?
What's the best AI support agent for a small support team?
What's the best AI support agent that can take actions like refunds or order lookups?
What are the best AI customer support agents?
What's the best AI agent to answer customer questions automatically?
What's the best AI agent for support in multiple languages?

Only Chatwoot gets named for

nothing exclusive

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard