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AI customer support agents

Botpress vs Lorikeet

as AI assistants see them, week of 2026-09-21

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Botpress and Lorikeet are both fairly quiet picks in AI support agent answers right now. Botpress scores 6 overall (ChatGPT 0, Claude 8, Perplexity 13) and shows up in 8 of 60 answers, with single mentions spread across questions like human handoff, small teams, refunds/order lookups, and self-hosting. Lorikeet scores 5 overall (ChatGPT 0, Claude 11, Perplexity 3), named in 6 of 60 answers, standing out mainly for WhatsApp/social messaging at 2 of 3 answers. Head-to-head, Botpress was named more often in 7 questions, Lorikeet in 4, with 9 questions tied.

Head to head

metricBotpressLorikeet
score65
questions won85

By assistant

Botpress

assistantscorenamed in, this weekusual spot, this week
ChatGPT00% of answers
Claude820% of answers#15.3
Gemininot sampled this week
Perplexity1320% of answers#5.0

Lorikeet

assistantscorenamed in, this weekusual spot, this week
ChatGPT00% of answers
Claude1125% of answers#9.4
Gemininot sampled this week
Perplexity35% of answers#7.0

Where they differ

Only Botpress gets named for

  • What's the best AI support agent that hands off to a human properly?
  • What's the best AI support agent for a small support team?
  • What's the best AI support agent that can take actions like refunds or order lookups?
  • What's the best AI agent to answer customer questions automatically?
  • What's the best AI agent for support in multiple languages?
  • What's the best open-source AI support chatbot I can self-host?
  • Which AI support agent is best value for money?

Only Lorikeet gets named for

  • What's the best AI support agent for WhatsApp or social messaging?
  • What's the best AI agent to handle email support tickets?
  • What's the best AI support agent priced per resolution instead of per seat?
  • What's the best AI tool to draft replies for support agents rather than replace them?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard