Botpress vs Chatbase

as AI assistants see them, week of 2026-09-21

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Botpress and Chatbase both sit low on the AI-visibility scale, with overall scores of 6 and 8 out of 100. Chatbase edges ahead, named in 10 of 60 answers versus Botpress's 8, and it scores higher across ChatGPT, Claude, and Perplexity. Head-to-head, Chatbase wins more often too, named more frequently in 6 questions to Botpress's 4, with 10 ties. Chatbase shows up most for answering customer questions automatically and being best value for money (2 of 3 answers each), while Botpress's best showings are scattered single mentions, including for self-hosted, open-source support chatbots. Neither is named for enterprise-focused questions.

Head to head

metric	Botpress	Chatbase
score	6	8
questions won	8	8

By assistant

Botpress

assistant	score	named in, this week	usual spot, this week
ChatGPT	0	0% of answers
Claude	8	20% of answers	#15.3
Gemini	not sampled this week
Perplexity	13	20% of answers	#5.0

Chatbase

assistant	score	named in, this week	usual spot, this week
ChatGPT	3	5% of answers	#5.0
Claude	11	25% of answers	#10.2
Gemini	not sampled this week
Perplexity	12	20% of answers	#5.8

Where they differ

Only Botpress gets named for

What's the best AI support agent that hands off to a human properly?
What's the best AI support agent for a small support team?
What's the best AI support agent that can take actions like refunds or order lookups?
What's the best open-source AI support chatbot I can self-host?

Only Chatbase gets named for

Which AI support tool is easiest to set up?
What's the best AI support agent for an ecommerce store?
What's the best AI support agent for WhatsApp or social messaging?
What's the best AI agent trained on my help centre and docs?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard