Freshdesk vs Gorgias

as AI assistants see them, week of 2026-09-21

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Gorgias currently leads Freshdesk in AI answers, scoring 31 overall versus 16, and showing up in 29 of 60 answers compared to Freshdesk's 16 of 60. By assistant, Gorgias comes out ahead on ChatGPT (34 vs 5), Claude (39 vs 35), and Perplexity (21 vs 7). Head-to-head across shared questions, Gorgias was named more often on 10, Freshdesk on 4, with 6 ties. Gorgias sweeps all 3 answers on questions about per-resolution pricing, refunds or order lookups, and ecommerce support, while Freshdesk's strongest showing is 3 of 3 for best AI customer service tools in 2026.

Head to head

metric	Freshdesk	Gorgias
score	16	31
questions won	12	15

By assistant

Freshdesk

assistant	score	named in, this week	usual spot, this week
ChatGPT	5	10% of answers	#6.5
Claude	35	60% of answers	#5.8
Gemini	not sampled this week
Perplexity	7	10% of answers	#4.0

Gorgias

assistant	score	named in, this week	usual spot, this week
ChatGPT	34	45% of answers	#3.1
Claude	39	70% of answers	#6.4
Gemini	not sampled this week
Perplexity	21	30% of answers	#3.7

Where they differ

Only Freshdesk gets named for

What's the best AI chatbot for a SaaS help desk?
What's the best AI agent for support in multiple languages?

Only Gorgias gets named for

What's the best AI support agent for an ecommerce store?
What's the best AI support agent that can take actions like refunds or order lookups?
What's the best AI support agent priced per resolution instead of per seat?
What's the best AI agent trained on my help centre and docs?
What's the best AI support agent that hands off to a human properly?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard