Ada vs Freshdesk

as AI assistants see them, week of 2026-09-21

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Ada currently edges out Freshdesk in AI answers, with an overall score of 24 versus 16 and mentions in 26 of 60 answers compared to Freshdesk's 16. Head to head, Ada came out ahead on 10 questions, Freshdesk on 4, with 6 ties. Both tools show up together in every answer to "What are the best AI customer service tools in 2026?" Ada tends to get named for resolution-based pricing and human handoff questions, while Freshdesk appears more for easy setup and email ticket handling. By assistant, Claude scores them closely (36 vs 35), but ChatGPT and Perplexity favor Ada by a wider margin.

Head to head

metric	Ada	Freshdesk
score	24	16
questions won	15	12

By assistant

Ada

assistant	score	named in, this week	usual spot, this week
ChatGPT	28	45% of answers	#5.0
Claude	36	70% of answers	#7.4
Gemini	not sampled this week
Perplexity	9	15% of answers	#5.0

Freshdesk

assistant	score	named in, this week	usual spot, this week
ChatGPT	5	10% of answers	#6.5
Claude	35	60% of answers	#5.8
Gemini	not sampled this week
Perplexity	7	10% of answers	#4.0

Where they differ

Only Ada gets named for

What's the best AI support agent that hands off to a human properly?
What's the best AI support tool that works inside Zendesk or Intercom?
What's the best AI support agent priced per resolution instead of per seat?
What's the best AI agent trained on my help centre and docs?
Which AI support platform is best for enterprise?
What's the best AI support agent that can take actions like refunds or order lookups?

Only Freshdesk gets named for

Which AI support tool is easiest to set up?
What's the best AI tool to draft replies for support agents rather than replace them?
What's the best AI support agent for WhatsApp or social messaging?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard