AI customer support agents · #3 of 22 · ↑ Zendesk AI · ↓ Decagon
Gorgias
Gorgias ranks #3 of 22 in ai customer support agents in the week of 21 September 2026, with a visibility score of 31 across ChatGPT, Claude, Gemini and Perplexity. It was named in 48% of the answers we sampled.
sampled: 3 of 4 assistants this week
Gorgias lands in the AI customer support agents category with an overall score of 31 out of 100, named in 29 of 60 answers across assistants. Claude rates it highest at 39, ChatGPT gives it 34, and Perplexity trails at 21. It shows up most reliably for ecommerce-flavored questions: best AI support agent priced per resolution instead of per seat, best AI customer service tools in 2026, best agent for taking actions like refunds or order lookups, and best agent for an ecommerce store all cite it in 3 of 3 answers. It's also named in 2 of 3 answers on WhatsApp or social messaging. It never appears for enterprise, SaaS help desk, open-source self-hosted, multilingual, or Zendesk/Intercom-integration questions.
this is mine claim it, free, forever. We also check whether ChatGPT and Claude can read gorgias.com.
Who's talking about you
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 34 | 45% of answers | #3.1 |
| Claude | 39 | 70% of answers | #6.4 |
| Gemini | not sampled this week | ||
| Perplexity | 21 | 30% of answers | #3.7 |
Questions you win
| question | named in | best spot |
|---|---|---|
| What's the best AI support agent for an ecommerce store? | 3 of 3 | #1 |
| What's the best AI support agent that can take actions like refunds or order lookups? | 3 of 3 | #1 |
| What's the best AI support agent priced per resolution instead of per seat? | 3 of 3 | #3 |
| What are the best AI customer service tools in 2026? | 3 of 3 | #5 |
| What's the best AI support agent for a small support team? | 2 of 3 | #2 |
| Which AI support agent is best value for money? | 2 of 3 | #2 |
| What's the best AI agent to answer customer questions automatically? | 2 of 3 | #3 |
| What's the best AI agent trained on my help centre and docs? | 2 of 3 | #3 |
| What's the best AI support agent for WhatsApp or social messaging? | 2 of 3 | #3 |
| What are the best AI customer support agents? | 2 of 3 | #5 |
| What's the best AI support agent that hands off to a human properly? | 1 of 3 | #3 |
| What's the best AI agent to handle email support tickets? | 1 of 3 | #5 |
| What's the best AI tool to draft replies for support agents rather than replace them? | 1 of 3 | #6 |
| Which AI support tool resolves the most tickets without a human? | 1 of 3 | #7 |
| Which AI support tool is easiest to set up? | 1 of 3 | #9 |
Questions you lose
| question | who got named instead |
|---|---|
| What's the best AI chatbot for a SaaS help desk? | Intercom Fin, Zendesk AI, Salesforce Agentforce |
| Which AI support platform is best for enterprise? | Zendesk AI, Maven AGI, Salesforce Agentforce |
| What's the best AI support tool that works inside Zendesk or Intercom? | Zendesk AI, Intercom Fin, Ada |
| What's the best AI agent for support in multiple languages? | Zendesk AI, Intercom Fin, Ada |
| What's the best open-source AI support chatbot I can self-host? | Chatwoot |
Assistants cited 12 pages for questions in this category that name your rivals and not you. Claim to see them. See all sources for AI customer support agents.
In their words
- ChatGPT“Shopify/ecommerce support | gorgias.com | Good fit if customer conversations are tied to orders, refunds, and store data.”
- Claude“Gorgias — if you're Shopify ecommerce, this is the ecosystem-native choice.”
- Perplexity“| Best for Shopify-native stores | Gorgias or Yuma | Strong ecommerce workflows, including editing orders and processing returns.”
Closest rivals
- Gorgias vs Decagon27
- Gorgias vs Sierra25
- Gorgias vs Ada24
- Gorgias vs Salesforce Agentforce22
- Gorgias vs Freshdesk16
All Gorgias alternatives · Full AI customer support agents leaderboard · Sources