Decagon vs Gorgias
as AI assistants see them, week of 2026-09-21
Decagon and Gorgias land close together overall, with Gorgias edging ahead 31 to 27 and showing up slightly more often too (29 of 60 answers versus 27 of 60). Decagon scores best on Claude (45) and leans on ChatGPT and Claude for its wins, while Gorgias scores highest on ChatGPT (34) and shows real strength for ecommerce and per-resolution pricing questions, hitting 3 of 3 there. Head-to-head, Gorgias comes out ahead in 8 questions to Decagon's 7, with 5 ties. Neither tool appears for open-source, self-hosted support chatbot questions.
Head to head
| metric | Decagon | Gorgias |
|---|---|---|
| score | 27 | 31 |
| questions won | 17 | 15 |
By assistant
Decagon
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 27 | 40% of answers | #4.1 |
| Claude | 45 | 80% of answers | #6.1 |
| Gemini | not sampled this week | ||
| Perplexity | 8 | 15% of answers | #6.7 |
Gorgias
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 34 | 45% of answers | #3.1 |
| Claude | 39 | 70% of answers | #6.4 |
| Gemini | not sampled this week | ||
| Perplexity | 21 | 30% of answers | #3.7 |
Where they differ
Only Decagon gets named for
- What's the best AI chatbot for a SaaS help desk?
- What's the best AI agent for support in multiple languages?
- What's the best AI support tool that works inside Zendesk or Intercom?
- Which AI support platform is best for enterprise?
Only Gorgias gets named for
- What's the best AI support agent for an ecommerce store?
- Which AI support tool is easiest to set up?
More comparisons
- Decagon vs Sierra
- Ada vs Decagon
- Decagon vs Salesforce Agentforce
- Decagon vs Freshdesk
- Gorgias vs Sierra
- Ada vs Gorgias
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard