Help Scout vs Lorikeet

as AI assistants see them, week of 2026-09-28

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Help Scout edges out Lorikeet in how AI assistants talk about them, with an overall score of 10 versus 6. Help Scout shows up in 17 of 75 answers, including every mention for "best alternatives to Zendesk AI" and "best alternatives to Intercom Fin" (3 of 3 each), while Lorikeet appears in 11 of 75, topping out at 1 of 3 or 1 of 4 mentions on its best questions. Head to head, Help Scout leads on 8 questions, Lorikeet on 6, with 11 ties. By assistant, Help Scout scores highest with Claude (17) and lowest with ChatGPT (3); Lorikeet scores 15 with Claude but just 0 with ChatGPT.

Head to head

metric	Help Scout	Lorikeet
score	10	6
questions won	9	11

By assistant

Help Scout

assistant	score	named in, this week	usual spot, this week
ChatGPT	3	0% of answers
Claude	17	30% of answers	#4.7
Gemini	not sampled this week
Perplexity	11	18% of answers	#1.3

Lorikeet

assistant	score	named in, this week	usual spot, this week
ChatGPT	0	0% of answers
Claude	15	40% of answers	#8.8
Gemini	not sampled this week
Perplexity	2	0% of answers

Where they differ

Only Help Scout gets named for

Which AI support tool is easiest to set up?
What are the best alternatives to Gorgias?
What's the best AI chatbot for a SaaS help desk?
What's the best AI agent trained on my help centre and docs?

Only Lorikeet gets named for

What are the best AI customer service tools in 2026?
What's the best AI support agent that can take actions like refunds or order lookups?
What are the best alternatives to Decagon?
What's the best AI support tool that works inside Zendesk or Intercom?
Which AI support tool resolves the most tickets without a human?
What are the best AI customer support agents?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard