Cognigy vs Parloa
as AI assistants see them, week of 2026-09-21
Cognigy and Parloa both sit low on overall visibility, scoring 6 and 8 out of 100. Cognigy was named in 6 of 60 answers, Parloa in 10 of 60. Parloa leads on Claude (18 vs 5) and edges Cognigy on Perplexity (5 vs 10, favoring Parloa) and ChatGPT (2 vs 4, favoring Cognigy). Head-to-head, Parloa was named more often in 5 questions, Cognigy in just 1, with 14 ties. Both show up most for "best enterprise voice AI platform for contact centres" — Parloa in all 3 answers, Cognigy in 2 of 3 — but neither appears at all for call analytics, AI receptionists, appointment booking, or small business phone agents.
Head to head
| metric | Cognigy | Parloa |
|---|---|---|
| score | 6 | 8 |
| questions won | 5 | 8 |
By assistant
Cognigy
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 4 | 5% of answers | #2.0 |
| Claude | 5 | 10% of answers | #7.5 |
| Gemini | not sampled this week | ||
| Perplexity | 10 | 15% of answers | #4.7 |
Parloa
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 2 | 5% of answers | #8.0 |
| Claude | 18 | 40% of answers | #9.4 |
| Gemini | not sampled this week | ||
| Perplexity | 5 | 5% of answers | #1.0 |
Where they differ
Only Cognigy gets named for
- What's the best AI voice agent for languages other than English?
Only Parloa gets named for
- What's the best AI voice agent for inbound customer support calls?
- What's the best AI voice agent that can transfer to a human?
- What's the best voice AI that connects to my CRM?
- What's the best voice AI platform with its own phone numbers and telephony?
More comparisons
- Cognigy vs Goodcall
- Cognigy vs Thoughtly
- Cognigy vs Deepgram Voice Agent
- Cognigy vs Vocode
- Cognigy vs Loman AI
- OpenAI Realtime API vs Parloa
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI voice agents leaderboard