Goodcall vs Parloa

as AI assistants see them, week of 2026-09-21

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Goodcall and Parloa both sit low in overall AI-assistant scores, at 6 and 8 out of 100. Goodcall shows up in 6 of 60 answers, leaning on small-business questions: named in 3 of 3 answers for best AI phone agent for a small business, and 2 of 3 for best AI receptionist. Parloa appears more often overall, in 10 of 60 answers, and sweeps the enterprise angle, named in 3 of 3 answers for best enterprise voice AI platform for contact centres. Head-to-head, Parloa is named more often than Goodcall on 8 questions, Goodcall leads on 3, and 9 end in a tie. Claude scores Parloa highest of all, at 18.

Head to head

metric	Goodcall	Parloa
score	6	8
questions won	3	8

By assistant

Goodcall

assistant	score	named in, this week	usual spot, this week
ChatGPT	9	10% of answers	#1.5
Claude	7	15% of answers	#8.0
Gemini	not sampled this week
Perplexity	3	5% of answers	#7.0

Parloa

assistant	score	named in, this week	usual spot, this week
ChatGPT	2	5% of answers	#8.0
Claude	18	40% of answers	#9.4
Gemini	not sampled this week
Perplexity	5	5% of answers	#1.0

Where they differ

Only Goodcall gets named for

What's the best AI phone agent for a small business?
What's the best AI receptionist for answering calls?
What's the best AI voice agent for booking appointments?

Only Parloa gets named for

What's the best enterprise voice AI platform for contact centres?
What's the best AI voice agent for inbound customer support calls?
What's the best AI voice agent that can transfer to a human?
What's the best voice AI that connects to my CRM?
What's the best no-code tool to build a voice AI agent?
What's the best voice AI platform with its own phone numbers and telephony?
What are the best AI voice agents in 2026?
What are the best AI voice agent platforms?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI voice agents leaderboard