Ada vs Gorgias

as AI assistants see them, week of 2026-09-21

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Ada and Gorgias run fairly close, with Gorgias edging ahead overall. Gorgias scores 31 out of 100 versus Ada's 24, and shows up in 29 of 60 answers compared to Ada's 26 of 60. ChatGPT, Claude, and Perplexity all rank Gorgias slightly higher across the board. Head-to-head, Gorgias was named more often on 8 questions, Ada on 7, with 5 ties. Ada does well on general "best AI customer service tools" questions, while Gorgias leans stronger for ecommerce, per-resolution pricing, and action-taking use cases. Neither tool was named in every answer for any single question in these results.

Head to head

metric	Ada	Gorgias
score	24	31
questions won	15	15

By assistant

Ada

assistant	score	named in, this week	usual spot, this week
ChatGPT	28	45% of answers	#5.0
Claude	36	70% of answers	#7.4
Gemini	not sampled this week
Perplexity	9	15% of answers	#5.0

Gorgias

assistant	score	named in, this week	usual spot, this week
ChatGPT	34	45% of answers	#3.1
Claude	39	70% of answers	#6.4
Gemini	not sampled this week
Perplexity	21	30% of answers	#3.7

Where they differ

Only Ada gets named for

What's the best AI agent for support in multiple languages?
What's the best AI support tool that works inside Zendesk or Intercom?
What's the best AI chatbot for a SaaS help desk?
Which AI support platform is best for enterprise?

Only Gorgias gets named for

What's the best AI support agent for an ecommerce store?
What's the best AI support agent for WhatsApp or social messaging?
What's the best AI tool to draft replies for support agents rather than replace them?
Which AI support tool is easiest to set up?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard