AI customer support agents · #6 of 22 · ↑ Sierra · ↓ Salesforce Agentforce
Ada
Ada ranks #6 of 22 in ai customer support agents in the week of 21 September 2026, with a visibility score of 24 across ChatGPT, Claude, Gemini and Perplexity. It was named in 43% of the answers we sampled.
sampled: 3 of 4 assistants this week
Ada shows up in 26 of 60 answers across AI assistants, landing an overall score of 24 out of 100. Claude rates it highest at 36, ChatGPT gives it 28, and Perplexity is far more sparing at just 9. Ada does best on the big-picture questions, named in every answer for "best AI customer service tools in 2026" and "best AI customer support agents," plus 2 of 3 for per-resolution pricing, human hand-offs, and ticket resolution without a human. It's never named for drafting replies, WhatsApp support, easy setup, self-hosted open-source tools, or ecommerce-specific use.
this is mine claim it, free, forever. We also check whether ChatGPT and Claude can read ada.cx.
Who's talking about you
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 28 | 45% of answers | #5.0 |
| Claude | 36 | 70% of answers | #7.4 |
| Gemini | not sampled this week | ||
| Perplexity | 9 | 15% of answers | #5.0 |
Questions you win
| question | named in | best spot |
|---|---|---|
| What are the best AI customer support agents? | 3 of 3 | #4 |
| What are the best AI customer service tools in 2026? | 3 of 3 | #4 |
| What's the best AI agent for support in multiple languages? | 2 of 3 | #2 |
| What's the best AI support agent that hands off to a human properly? | 2 of 3 | #3 |
| What's the best AI support tool that works inside Zendesk or Intercom? | 2 of 3 | #3 |
| Which AI support tool resolves the most tickets without a human? | 2 of 3 | #4 |
| What's the best AI support agent priced per resolution instead of per seat? | 2 of 3 | #4 |
| What's the best AI agent trained on my help centre and docs? | 2 of 3 | #6 |
| Which AI support agent is best value for money? | 2 of 3 | #8 |
| What's the best AI agent to handle email support tickets? | 1 of 3 | #5 |
| What's the best AI chatbot for a SaaS help desk? | 1 of 3 | #8 |
| What's the best AI agent to answer customer questions automatically? | 1 of 3 | #9 |
| Which AI support platform is best for enterprise? | 1 of 3 | #9 |
| What's the best AI support agent that can take actions like refunds or order lookups? | 1 of 3 | #9 |
| What's the best AI support agent for a small support team? | 1 of 3 | #13 |
Questions you lose
| question | who got named instead |
|---|---|
| What's the best AI support agent for an ecommerce store? | Gorgias, Siena AI, Chatbase |
| Which AI support tool is easiest to set up? | Intercom Fin, Chatbase, Tidio |
| What's the best open-source AI support chatbot I can self-host? | Chatwoot |
| What's the best AI tool to draft replies for support agents rather than replace them? | Intercom Fin, Zendesk AI, Freshdesk |
| What's the best AI support agent for WhatsApp or social messaging? | eesel AI, Chatbase, Intercom Fin |
Assistants cited 12 pages for questions in this category that name your rivals and not you. Claim to see them. See all sources for AI customer support agents.
In their words
- ChatGPT“| Ada AI | Enterprise/custom usage contracts | Not publicly listed | Large support organizations needing enterprise deployments www.intercom.comtheagentsindex.com |”
- Claude“Ada and Forethought are credible independents in this tier too.”
- Perplexity“Ada or Forethought/Decagon — better fits for large enterprise teams with high volume and broader omnichannel needs, including email.”
Closest rivals
All Ada alternatives · Full AI customer support agents leaderboard · Sources