Ada vs Decagon
as AI assistants see them, week of 2026-09-21
Ada and Decagon land close together, with overall scores of 24 and 27 out of 100. Ada gets named in 26 of 60 answers, Decagon in 27 of 60. Claude rates Decagon higher (45 vs 36), while ChatGPT is roughly even (28 vs 27); both score low with Perplexity, 9 and 8. Both show up in every answer to "What are the best AI customer support agents?" Head-to-head, Ada leads on 5 questions, Decagon on 4, and they tie on 11. Neither is named for "Which AI support tool is easiest to set up?" or the open-source and ecommerce questions.
Head to head
| metric | Ada | Decagon |
|---|---|---|
| score | 24 | 27 |
| questions won | 15 | 17 |
By assistant
Ada
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 28 | 45% of answers | #5.0 |
| Claude | 36 | 70% of answers | #7.4 |
| Gemini | not sampled this week | ||
| Perplexity | 9 | 15% of answers | #5.0 |
Decagon
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 27 | 40% of answers | #4.1 |
| Claude | 45 | 80% of answers | #6.1 |
| Gemini | not sampled this week | ||
| Perplexity | 8 | 15% of answers | #6.7 |
Where they differ
Only Ada gets named for
nothing exclusive
Only Decagon gets named for
- What's the best AI tool to draft replies for support agents rather than replace them?
- What's the best AI support agent for WhatsApp or social messaging?
More comparisons
- Ada vs Sierra
- Ada vs Salesforce Agentforce
- Ada vs Gorgias
- Ada vs Freshdesk
- Decagon vs Sierra
- Decagon vs Gorgias
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard