Ada vs Salesforce Agentforce

as AI assistants see them, week of 2026-09-21

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Ada edges out Salesforce Agentforce overall, scoring 24 to 22, with a similar pattern across individual assistants: ChatGPT (28 vs 21), Claude (36 vs 32), and Perplexity (9 vs 12). Ada also shows up more often overall, named in 26 of 60 answers versus 20 of 60 for Agentforce. Head-to-head, Ada came out ahead on 7 questions, Agentforce on 4, and the two tied on 9. Both get named in every answer to "What are the best AI customer service tools in 2026?" and "What are the best AI customer support agents?", and both are shut out entirely on "best open-source AI support chatbot" and "best for WhatsApp or social messaging."

Head to head

metric	Ada	Salesforce Agentforce
score	24	22
questions won	15	12

By assistant

Ada

assistant	score	named in, this week	usual spot, this week
ChatGPT	28	45% of answers	#5.0
Claude	36	70% of answers	#7.4
Gemini	not sampled this week
Perplexity	9	15% of answers	#5.0

Salesforce Agentforce

assistant	score	named in, this week	usual spot, this week
ChatGPT	21	30% of answers	#4.0
Claude	32	50% of answers	#4.8
Gemini	not sampled this week
Perplexity	12	20% of answers	#5.3

Where they differ

Only Ada gets named for

What's the best AI support agent that hands off to a human properly?
What's the best AI support tool that works inside Zendesk or Intercom?
What's the best AI support agent priced per resolution instead of per seat?
Which AI support agent is best value for money?

Only Salesforce Agentforce gets named for

What's the best AI tool to draft replies for support agents rather than replace them?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard