AI customer support agents · #9 of 22 · ↑ Freshdesk · ↓ Chatbase
Tidio
Tidio ranks #9 of 22 in ai customer support agents in the week of 21 September 2026, with a visibility score of 13 across ChatGPT, Claude, Gemini and Perplexity. It was named in 23% of the answers we sampled.
sampled: 3 of 4 assistants this week
Tidio lands a modest 13 out of 100 overall in the AI customer support agents category, with ChatGPT giving it 14, Claude 16, and Perplexity 10. It shows up in 14 of 60 answers across the board. Its strongest showings are on value for money and ecommerce fit, where it's named in 3 of 3 answers each, plus easy setup and small support teams (2 of 3 answers). It's mentioned in just 1 of 3 answers for WhatsApp or social messaging, and doesn't appear at all for questions on drafting replies, email tickets, per-resolution pricing, enterprise use, or human handoff.
this is mine claim it, free, forever. We also check whether ChatGPT and Claude can read tidio.com.
Who's talking about you
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 14 | 25% of answers | #6.6 |
| Claude | 16 | 30% of answers | #7.2 |
| Gemini | not sampled this week | ||
| Perplexity | 10 | 15% of answers | #4.3 |
Questions you win
| question | named in | best spot |
|---|---|---|
| Which AI support agent is best value for money? | 3 of 3 | #3 |
| What's the best AI support agent for an ecommerce store? | 3 of 3 | #5 |
| What's the best AI support agent for a small support team? | 2 of 3 | #2 |
| Which AI support tool is easiest to set up? | 2 of 3 | #2 |
| What's the best AI support agent for WhatsApp or social messaging? | 1 of 3 | #9 |
| What's the best AI agent for support in multiple languages? | 1 of 3 | #10 |
| What's the best AI agent to answer customer questions automatically? | 1 of 3 | #11 |
| What are the best AI customer service tools in 2026? | 1 of 3 | #11 |
Questions you lose
| question | who got named instead |
|---|---|
| What are the best AI customer support agents? | Intercom Fin, Zendesk AI, Salesforce Agentforce |
| Which AI support tool resolves the most tickets without a human? | Intercom Fin, Decagon, Maven AGI |
| What's the best AI chatbot for a SaaS help desk? | Intercom Fin, Zendesk AI, Salesforce Agentforce |
| Which AI support platform is best for enterprise? | Zendesk AI, Maven AGI, Salesforce Agentforce |
| What's the best AI agent trained on my help centre and docs? | Intercom Fin, Zendesk AI, Gorgias |
| What's the best AI agent to handle email support tickets? | Zendesk AI, Intercom Fin, Decagon |
| What's the best AI support agent that hands off to a human properly? | Intercom Fin, Zendesk AI, Ada |
| What's the best AI support tool that works inside Zendesk or Intercom? | Zendesk AI, Intercom Fin, Ada |
| What's the best AI support agent priced per resolution instead of per seat? | Intercom Fin, Zendesk AI, Gorgias |
| What's the best open-source AI support chatbot I can self-host? | Chatwoot |
| What's the best AI support agent that can take actions like refunds or order lookups? | Gorgias, Siena AI, Intercom Fin |
| What's the best AI tool to draft replies for support agents rather than replace them? | Intercom Fin, Zendesk AI, Freshdesk |
Assistants cited 12 pages for questions in this category that name your rivals and not you. Claim to see them. See all sources for AI customer support agents.
In their words
- ChatGPT“An online store needing order-status, returns, and product questions handled automatically: Gorgias, Tidio, or Intercom.”
- Claude“Tidio Lyro, Crisp, or Freshworks Freddy get you decent multilingual coverage cheaply.”
- Perplexity“Best for smaller stores: Tidio is often positioned as faster to deploy and easier to start with”
Closest rivals
All Tidio alternatives · Full AI customer support agents leaderboard · Sources