AI customer support agents · #2 of 22 · ↑ Intercom Fin · ↓ Gorgias
Zendesk AI
Zendesk AI ranks #2 of 22 in ai customer support agents in the week of 21 September 2026, with a visibility score of 61 across ChatGPT, Claude, Gemini and Perplexity. It was named in 80% of the answers we sampled.
sampled: 3 of 4 assistants this week
Zendesk AI scores 61 out of 100 overall, with ChatGPT rating it 69, Claude 68, and Perplexity 47. It shows up in 48 of 60 answers across the AI customer support agents category, making it a fairly common pick. It's named in every answer to specific questions like "What's the best AI agent to handle email support tickets?", "What's the best AI support agent priced per resolution instead of per seat?", "What are the best AI customer service tools in 2026?", "What's the best AI support agent that hands off to a human properly?", and "What's the best AI agent to answer customer questions automatically?" It's never mentioned for open-source, self-hosted chatbot questions.
Who's talking about you
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 69 | 85% of answers | #2.6 |
| Claude | 68 | 95% of answers | #3.6 |
| Gemini | not sampled this week | ||
| Perplexity | 47 | 60% of answers | #2.8 |
Questions you win
| question | named in | best spot |
|---|---|---|
| What's the best AI agent to answer customer questions automatically? | 3 of 3 | #1 |
| What are the best AI customer service tools in 2026? | 3 of 3 | #1 |
| What's the best AI support tool that works inside Zendesk or Intercom? | 3 of 3 | #1 |
| What are the best AI customer support agents? | 3 of 3 | #2 |
| What's the best AI chatbot for a SaaS help desk? | 3 of 3 | #2 |
| What's the best AI agent to handle email support tickets? | 3 of 3 | #2 |
| What's the best AI support agent that hands off to a human properly? | 3 of 3 | #2 |
| What's the best AI agent for support in multiple languages? | 3 of 3 | #2 |
| What's the best AI support agent priced per resolution instead of per seat? | 3 of 3 | #2 |
| Which AI support agent is best value for money? | 3 of 3 | #3 |
| Which AI support platform is best for enterprise? | 2 of 3 | #1 |
| What's the best AI tool to draft replies for support agents rather than replace them? | 2 of 3 | #1 |
| Which AI support tool resolves the most tickets without a human? | 2 of 3 | #2 |
| What's the best AI agent trained on my help centre and docs? | 2 of 3 | #2 |
| What's the best AI support agent for WhatsApp or social messaging? | 2 of 3 | #2 |
| What's the best AI support agent for a small support team? | 2 of 3 | #3 |
| What's the best AI support agent for an ecommerce store? | 2 of 3 | #3 |
| Which AI support tool is easiest to set up? | 2 of 3 | #3 |
| What's the best AI support agent that can take actions like refunds or order lookups? | 2 of 3 | #5 |
Questions you lose
| question | who got named instead |
|---|---|
| What's the best open-source AI support chatbot I can self-host? | Chatwoot |
Assistants cited 11 pages for questions in this category that name your rivals and not you. See all sources for AI customer support agents.
In their words
- ChatGPT“Enterprise customer service teams | zendesk.com or intercom.com | Better when you need ticketing, governance, analytics, and large support operations.”
- Claude“Zendesk AI agents — built partly on their Ultimate.ai acquisition.”
- Perplexity“Zendesk AI / Agent Copilot — best for Zendesk shops that want the least disruptive native option.”
Closest rivals
- Zendesk AI vs Intercom Fin74
- Zendesk AI vs Gorgias31
- Zendesk AI vs Decagon27
- Zendesk AI vs Sierra25
- Zendesk AI vs Ada24
All Zendesk AI alternatives · Full AI customer support agents leaderboard · Sources