AI customer support agents · #4 of 22 · ↑ Gorgias · ↓ Sierra
Decagon
Decagon ranks #4 of 22 in ai customer support agents in the week of 21 September 2026, with a visibility score of 27 across ChatGPT, Claude, Gemini and Perplexity. It was named in 45% of the answers we sampled.
sampled: 3 of 4 assistants this week
Decagon shows up in 27 of 60 answers in the AI customer support agents category, with an overall score of 27 out of 100. Claude rates it highest at 45, ChatGPT gives it 27, and Perplexity lags at 8. It's named in every answer to three questions: best AI agent for email support tickets, best AI support agent for actions like refunds or order lookups, and best AI customer support agents overall. It also appears in 2 of 3 answers for per-resolution pricing and 2026 tool roundups. It's never named for setup ease, self-hosted open-source options, or ecommerce-specific support.
this is mine claim it, free, forever. We also check whether ChatGPT and Claude can read decagon.ai.
Who's talking about you
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 27 | 40% of answers | #4.1 |
| Claude | 45 | 80% of answers | #6.1 |
| Gemini | not sampled this week | ||
| Perplexity | 8 | 15% of answers | #6.7 |
Questions you win
| question | named in | best spot |
|---|---|---|
| What's the best AI agent to handle email support tickets? | 3 of 3 | #3 |
| What's the best AI support agent that can take actions like refunds or order lookups? | 3 of 3 | #3 |
| What are the best AI customer support agents? | 3 of 3 | #4 |
| Which AI support tool resolves the most tickets without a human? | 2 of 3 | #2 |
| What are the best AI customer service tools in 2026? | 2 of 3 | #2 |
| What's the best AI support agent priced per resolution instead of per seat? | 2 of 3 | #3 |
| What's the best AI agent trained on my help centre and docs? | 2 of 3 | #4 |
| What's the best AI support agent that hands off to a human properly? | 1 of 3 | #4 |
| What's the best AI chatbot for a SaaS help desk? | 1 of 3 | #5 |
| What's the best AI agent for support in multiple languages? | 1 of 3 | #5 |
| Which AI support agent is best value for money? | 1 of 3 | #6 |
| What's the best AI support tool that works inside Zendesk or Intercom? | 1 of 3 | #6 |
| What's the best AI agent to answer customer questions automatically? | 1 of 3 | #7 |
| Which AI support platform is best for enterprise? | 1 of 3 | #8 |
| What's the best AI support agent for a small support team? | 1 of 3 | #12 |
| What's the best AI tool to draft replies for support agents rather than replace them? | 1 of 3 | #13 |
| What's the best AI support agent for WhatsApp or social messaging? | 1 of 3 | #14 |
Questions you lose
| question | who got named instead |
|---|---|
| What's the best AI support agent for an ecommerce store? | Gorgias, Siena AI, Chatbase |
| Which AI support tool is easiest to set up? | Intercom Fin, Chatbase, Tidio |
| What's the best open-source AI support chatbot I can self-host? | Chatwoot |
Assistants cited 12 pages for questions in this category that name your rivals and not you. Claim to see them. See all sources for AI customer support agents.
In their words
- ChatGPT“Decagon | ✅ | ✅ | ✅ | Large enterprise support”
- Claude“Decagon — well-regarded for support agents, good at complex multi-step resolution.”
- Perplexity“| Best for enterprise support workflows | Decagon or Botpress | Emphasis on resolution agents and multi-step action-taking across systems.”
Closest rivals
- Decagon vs Sierra25
- Decagon vs Ada24
- Decagon vs Gorgias31
- Decagon vs Salesforce Agentforce22
- Decagon vs Freshdesk16
All Decagon alternatives · Full AI customer support agents leaderboard · Sources