Parloa vs Pipecat

as AI assistants see them, week of 2026-09-21

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Parloa and Pipecat both stay fairly quiet overall, with scores of 8 and 11 out of 100, but each has its own turf. Parloa shows up in 10 of 60 answers and sweeps all 3 answers for best enterprise voice AI platform for contact centres, while Pipecat appears in 13 of 60 and sweeps all 3 answers for best open-source voice AI agent framework. Head-to-head, Pipecat comes out ahead more often, named more in 6 questions versus 3 for Parloa, with 11 ties. Neither is ever named for call analytics and transcripts or AI receptionist questions.

Head to head

metric	Parloa	Pipecat
score	8	11
questions won	8	11

By assistant

Parloa

assistant	score	named in, this week	usual spot, this week
ChatGPT	2	5% of answers	#8.0
Claude	18	40% of answers	#9.4
Gemini	not sampled this week
Perplexity	5	5% of answers	#1.0

Pipecat

assistant	score	named in, this week	usual spot, this week
ChatGPT	4	5% of answers	#2.0
Claude	25	55% of answers	#8.9
Gemini	not sampled this week
Perplexity	4	5% of answers	#2.0

Where they differ

Only Parloa gets named for

What's the best enterprise voice AI platform for contact centres?
What's the best voice AI that connects to my CRM?
What's the best no-code tool to build a voice AI agent?

Only Pipecat gets named for

What's the best open-source voice AI agent framework?
Which voice AI platform is best for developers?
Which AI voice agent platform is cheapest per minute?
What's the best AI voice agent for booking appointments?
Which AI voice agent has the lowest latency?
What's the best AI voice agent for languages other than English?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI voice agents leaderboard