Parloa vs Thoughtly

as AI assistants see them, week of 2026-09-21

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Parloa edges out Thoughtly in how AI assistants talk about voice AI platforms. Parloa scores 8 overall versus Thoughtly's 6, and shows up in 10 of 60 answers compared to Thoughtly's 6. Parloa's strongest showing is a clean sweep on "best enterprise voice AI platform for contact centres," named in 3 of 3 answers, while Thoughtly's best result is 2 of 3 for "best AI agent for outbound sales calls." Head-to-head, Parloa was named more often in 5 questions, Thoughtly in 2, with 13 ties. Neither assistant ranks Claude's or ChatGPT's scores especially high here, but Parloa consistently pulls slightly ahead.

Head to head

metric	Parloa	Thoughtly
score	8	6
questions won	8	5

By assistant

Parloa

assistant	score	named in, this week	usual spot, this week
ChatGPT	2	5% of answers	#8.0
Claude	18	40% of answers	#9.4
Gemini	not sampled this week
Perplexity	5	5% of answers	#1.0

Thoughtly

assistant	score	named in, this week	usual spot, this week
ChatGPT	0	0% of answers
Claude	3	5% of answers	#7.0
Gemini	not sampled this week
Perplexity	15	25% of answers	#5.4

Where they differ

Only Parloa gets named for

What's the best enterprise voice AI platform for contact centres?
What's the best AI voice agent for inbound customer support calls?
What's the best AI voice agent that can transfer to a human?
What's the best voice AI platform with its own phone numbers and telephony?
What are the best AI voice agents in 2026?

Only Thoughtly gets named for

What's the best AI agent for outbound sales calls?
What's the best AI voice agent for booking appointments?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI voice agents leaderboard