Decagon vs Salesforce Agentforce

as AI assistants see them, week of 2026-09-21

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Decagon currently edges out Salesforce Agentforce in AI assistant answers, with an overall score of 27 versus 22. Decagon gets named in 27 of 60 answers, ahead of Agentforce's 20 of 60. Both show up reliably for "best AI customer support agents" questions, 3 of 3 answers each, but Decagon also sweeps email support ticket and action-taking questions at 3 of 3, where Agentforce trails. Head-to-head, Decagon comes out ahead on 9 questions to Agentforce's 3, with 8 tied. By assistant, Decagon leads on ChatGPT (27 vs 21) and Claude (45 vs 32), while Agentforce scores slightly higher on Perplexity, 12 versus 8.

Head to head

metric	Decagon	Salesforce Agentforce
score	27	22
questions won	17	12

By assistant

Decagon

assistant	score	named in, this week	usual spot, this week
ChatGPT	27	40% of answers	#4.1
Claude	45	80% of answers	#6.1
Gemini	not sampled this week
Perplexity	8	15% of answers	#6.7

Salesforce Agentforce

assistant	score	named in, this week	usual spot, this week
ChatGPT	21	30% of answers	#4.0
Claude	32	50% of answers	#4.8
Gemini	not sampled this week
Perplexity	12	20% of answers	#5.3

Where they differ

Only Decagon gets named for

What's the best AI support agent priced per resolution instead of per seat?
What's the best AI support agent that hands off to a human properly?
Which AI support agent is best value for money?
What's the best AI support tool that works inside Zendesk or Intercom?
What's the best AI support agent for WhatsApp or social messaging?

Only Salesforce Agentforce gets named for

nothing exclusive

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard