Chatbase vs Chatwoot

as AI assistants see them, week of 2026-09-28

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Chatbase edges out Chatwoot overall, with an average score of 7 versus 5 across ChatGPT, Claude, and Perplexity. Chatbase gets named in 7 of 75 answers, just ahead of Chatwoot's 6 of 75, and it shows up more often head-to-head (5 questions to Chatwoot's 3, with 17 ties). Chatbase does best on "best AI customer support agents" (2 of 4) and picks up single mentions across several setup, value, and alternatives questions. Chatwoot's clearest strength is open-source self-hosting, where it's named in all 3 answers, though it's absent from easiest-setup and general "best AI customer support agents" questions entirely.

Head to head

metric	Chatbase	Chatwoot
score	7	5
questions won	6	4

By assistant

Chatbase

assistant	score	named in, this week	usual spot, this week
ChatGPT	2	0% of answers
Claude	11	20% of answers	#6.0
Gemini	not sampled this week
Perplexity	8	6% of answers	#8.0

Chatwoot

assistant	score	named in, this week	usual spot, this week
ChatGPT	5	5% of answers	#2.0
Claude	5	5% of answers	#1.0
Gemini	not sampled this week
Perplexity	6	6% of answers	#1.0

Where they differ

Only Chatbase gets named for

What are the best AI customer support agents?
Which AI support tool is easiest to set up?
Which AI support agent is best value for money?
What's the best AI support agent for a small support team?
What's the best AI agent trained on my help centre and docs?

Only Chatwoot gets named for

What's the best open-source AI support chatbot I can self-host?
What are the best alternatives to Gorgias?
What are the best alternatives to Zendesk AI?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard