Gorgias vs Salesforce Agentforce

as AI assistants see them, week of 2026-09-21

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Gorgias comes out ahead here, with an overall score of 31 versus Salesforce Agentforce's 22, and a stronger showing across all three assistants: ChatGPT (34 vs 21), Claude (39 vs 32), and Perplexity (21 vs 12). Gorgias also gets named more often overall, appearing in 29 of 60 answers compared to 20 of 60 for Agentforce. Head-to-head, Gorgias was named more often on 9 questions, Agentforce on 6, with 5 ties. Gorgias leads on ecommerce and action-taking questions, while Agentforce shows up more for enterprise-focused queries.

Head to head

metric	Gorgias	Salesforce Agentforce
score	31	22
questions won	15	12

By assistant

Gorgias

assistant	score	named in, this week	usual spot, this week
ChatGPT	34	45% of answers	#3.1
Claude	39	70% of answers	#6.4
Gemini	not sampled this week
Perplexity	21	30% of answers	#3.7

Salesforce Agentforce

assistant	score	named in, this week	usual spot, this week
ChatGPT	21	30% of answers	#4.0
Claude	32	50% of answers	#4.8
Gemini	not sampled this week
Perplexity	12	20% of answers	#5.3

Where they differ

Only Gorgias gets named for

What's the best AI support agent for an ecommerce store?
What's the best AI support agent priced per resolution instead of per seat?
Which AI support agent is best value for money?
What's the best AI support agent for WhatsApp or social messaging?
What's the best AI support agent that hands off to a human properly?
Which AI support tool is easiest to set up?

Only Salesforce Agentforce gets named for

Which AI support platform is best for enterprise?
What's the best AI chatbot for a SaaS help desk?
What's the best AI agent for support in multiple languages?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard