Intercom Fin vs Zendesk AI
as AI assistants see them, week of 2026-09-21
Intercom Fin edges out Zendesk AI in how AI assistants talk about support tools right now. Fin scores 74 overall (79 ChatGPT, 81 Claude, 62 Perplexity) and is named in 51 of 60 answers, versus Zendesk AI's 61 overall (69, 68, 47) and 48 of 60 answers. Head-to-head, Fin comes out ahead on 6 questions, Zendesk AI on 3, with 11 ties. Both show up in every answer about handling email tickets and per-resolution pricing, and neither gets mentioned for self-hosted, open-source chatbots.
Head to head
| metric | Intercom Fin | Zendesk AI |
|---|---|---|
| score | 74 | 61 |
| questions won | 19 | 19 |
By assistant
Intercom Fin
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 79 | 85% of answers | #1.5 |
| Claude | 81 | 95% of answers | #2.2 |
| Gemini | not sampled this week | ||
| Perplexity | 62 | 75% of answers | #2.4 |
Zendesk AI
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 69 | 85% of answers | #2.6 |
| Claude | 68 | 95% of answers | #3.6 |
| Gemini | not sampled this week | ||
| Perplexity | 47 | 60% of answers | #2.8 |
Where they differ
Only Intercom Fin gets named for
nothing exclusive
Only Zendesk AI gets named for
nothing exclusive
More comparisons
- Gorgias vs Intercom Fin
- Decagon vs Intercom Fin
- Intercom Fin vs Sierra
- Ada vs Intercom Fin
- Gorgias vs Zendesk AI
- Decagon vs Zendesk AI
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard