Ada vs Intercom Fin
as AI assistants see them, week of 2026-09-21
Right now, Intercom Fin is the one AI assistants reach for. It scores 74 overall (ChatGPT 79, Claude 81, Perplexity 62) and shows up in 51 of 60 answers, missing only on the self-hosted open-source question. Ada trails well behind with a score of 24 and appears in 26 of 60 answers, though it does get named in every answer for "best AI customer service tools in 2026" and "best AI customer support agents." Head-to-head, Intercom Fin comes out ahead on 14 questions, the two tie on 6, and Ada never leads outright.
Head to head
| metric | Ada | Intercom Fin |
|---|---|---|
| score | 24 | 74 |
| questions won | 15 | 19 |
By assistant
Ada
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 28 | 45% of answers | #5.0 |
| Claude | 36 | 70% of answers | #7.4 |
| Gemini | not sampled this week | ||
| Perplexity | 9 | 15% of answers | #5.0 |
Intercom Fin
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 79 | 85% of answers | #1.5 |
| Claude | 81 | 95% of answers | #2.2 |
| Gemini | not sampled this week | ||
| Perplexity | 62 | 75% of answers | #2.4 |
Where they differ
Only Ada gets named for
nothing exclusive
Only Intercom Fin gets named for
- Which AI support tool is easiest to set up?
- What's the best AI support agent for WhatsApp or social messaging?
- What's the best AI tool to draft replies for support agents rather than replace them?
- What's the best AI support agent for an ecommerce store?
More comparisons
- Ada vs Sierra
- Ada vs Salesforce Agentforce
- Ada vs Decagon
- Ada vs Gorgias
- Ada vs Freshdesk
- Intercom Fin vs Zendesk AI
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard