Decagon vs Intercom Fin
as AI assistants see them, week of 2026-09-21
Intercom Fin is the clearer favorite here, with an overall score of 74 versus Decagon's 27, and it shows up in 51 of 60 answers compared to Decagon's 27 of 60. Claude rates Fin highest at 81, while Perplexity is more modest at 62. Head-to-head, Fin is named more often in 15 questions, Decagon in just 1, with 4 ties. Decagon does hold its own on specific topics like email ticket handling and refund-capable agents, appearing in all 3 answers there, but it's shut out entirely on easiest setup and open-source questions.
Head to head
| metric | Decagon | Intercom Fin |
|---|---|---|
| score | 27 | 74 |
| questions won | 17 | 19 |
By assistant
Decagon
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 27 | 40% of answers | #4.1 |
| Claude | 45 | 80% of answers | #6.1 |
| Gemini | not sampled this week | ||
| Perplexity | 8 | 15% of answers | #6.7 |
Intercom Fin
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 79 | 85% of answers | #1.5 |
| Claude | 81 | 95% of answers | #2.2 |
| Gemini | not sampled this week | ||
| Perplexity | 62 | 75% of answers | #2.4 |
Where they differ
Only Decagon gets named for
nothing exclusive
Only Intercom Fin gets named for
- Which AI support tool is easiest to set up?
- What's the best AI support agent for an ecommerce store?
More comparisons
- Decagon vs Sierra
- Ada vs Decagon
- Decagon vs Gorgias
- Decagon vs Salesforce Agentforce
- Decagon vs Freshdesk
- Intercom Fin vs Zendesk AI
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard