Gorgias vs Zendesk AI
as AI assistants see them, week of 2026-09-21
Zendesk AI comes out ahead here. It scores 61 overall (69 on ChatGPT, 68 on Claude, 47 on Perplexity) and is named in 48 of 60 answers, versus Gorgias's 31 overall (34, 39, and 21) and 29 of 60. Head to head, Zendesk AI is named more often in 12 of the 20 shared questions, Gorgias in 2, with 6 ties. Gorgias does hold its own on ecommerce-flavored questions, like per-resolution pricing, action-taking agents, and ecommerce support, where it's named in every answer. But it's shut out entirely on enterprise, SaaS, self-hosted, and multilingual questions.
Head to head
| metric | Gorgias | Zendesk AI |
|---|---|---|
| score | 31 | 61 |
| questions won | 15 | 19 |
By assistant
Gorgias
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 34 | 45% of answers | #3.1 |
| Claude | 39 | 70% of answers | #6.4 |
| Gemini | not sampled this week | ||
| Perplexity | 21 | 30% of answers | #3.7 |
Zendesk AI
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 69 | 85% of answers | #2.6 |
| Claude | 68 | 95% of answers | #3.6 |
| Gemini | not sampled this week | ||
| Perplexity | 47 | 60% of answers | #2.8 |
Where they differ
Only Gorgias gets named for
nothing exclusive
Only Zendesk AI gets named for
- What's the best AI support tool that works inside Zendesk or Intercom?
- What's the best AI chatbot for a SaaS help desk?
- What's the best AI agent for support in multiple languages?
- Which AI support platform is best for enterprise?
More comparisons
- Decagon vs Gorgias
- Gorgias vs Sierra
- Ada vs Gorgias
- Gorgias vs Salesforce Agentforce
- Freshdesk vs Gorgias
- Intercom Fin vs Zendesk AI
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard