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AI customer support agents

Lorikeet vs Siena AI

as AI assistants see them, week of 2026-09-21

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Lorikeet and Siena AI both show up rarely across AI answers, with overall scores of 5 and 4 out of 100. Lorikeet was named in 6 of 60 answers, edging out Siena AI's 5 of 60. Lorikeet's strongest showing is WhatsApp and social messaging support, named in 2 of 3 answers, while Siena AI does best on ecommerce support, also named in 2 of 3 answers. Head to head, Lorikeet came out ahead on 3 questions, Siena AI on 2, and the two tied on 15 others. Neither is named for enterprise support or ease of setup.

Head to head

metricLorikeetSiena AI
score54
questions won54

By assistant

Lorikeet

assistantscorenamed in, this weekusual spot, this week
ChatGPT00% of answers
Claude1125% of answers#9.4
Gemininot sampled this week
Perplexity35% of answers#7.0

Siena AI

assistantscorenamed in, this weekusual spot, this week
ChatGPT35% of answers#5.0
Claude1020% of answers#8.3
Gemininot sampled this week
Perplexity00% of answers

Where they differ

Only Lorikeet gets named for

  • What's the best AI support agent for WhatsApp or social messaging?
  • What's the best AI agent to handle email support tickets?
  • What's the best AI support agent priced per resolution instead of per seat?

Only Siena AI gets named for

  • What's the best AI support agent for an ecommerce store?
  • What's the best AI support agent that can take actions like refunds or order lookups?

More comparisons

Not sold on either?

Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard