Ada vs Zendesk AI
as AI assistants see them, week of 2026-09-21
Zendesk AI clearly leads here, scoring 61 overall versus Ada's 24, with ChatGPT (69), Claude (68), and Perplexity (47) all rating it well ahead of Ada's 28, 36, and 9. Zendesk AI also shows up far more often, named in 48 of 60 answers compared to Ada's 26 of 60. Head-to-head, Zendesk AI was named more often in 15 questions, the two tied in 5, and Ada never came out ahead. Both tools show up for "best AI customer service tools in 2026," but Zendesk AI is missing from just one question, while Ada is absent from five.
Head to head
| metric | Ada | Zendesk AI |
|---|---|---|
| score | 24 | 61 |
| questions won | 15 | 19 |
By assistant
Ada
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 28 | 45% of answers | #5.0 |
| Claude | 36 | 70% of answers | #7.4 |
| Gemini | not sampled this week | ||
| Perplexity | 9 | 15% of answers | #5.0 |
Zendesk AI
| assistant | score | named in, this week | usual spot, this week |
|---|---|---|---|
| ChatGPT | 69 | 85% of answers | #2.6 |
| Claude | 68 | 95% of answers | #3.6 |
| Gemini | not sampled this week | ||
| Perplexity | 47 | 60% of answers | #2.8 |
Where they differ
Only Ada gets named for
nothing exclusive
Only Zendesk AI gets named for
- What's the best AI tool to draft replies for support agents rather than replace them?
- What's the best AI support agent for WhatsApp or social messaging?
- What's the best AI support agent for an ecommerce store?
- Which AI support tool is easiest to set up?
More comparisons
- Ada vs Sierra
- Ada vs Salesforce Agentforce
- Ada vs Decagon
- Ada vs Gorgias
- Ada vs Freshdesk
- Intercom Fin vs Zendesk AI
Not sold on either?
Scores count how often each assistant names a product, weighted by position. How the score works · Full AI customer support agents leaderboard